FAQs

How do I know if you deliver to my area?

We deliver through a network of recognised couriers so can deliver to any area in the UK.

What is the minimum order value?

We have no minimum order value.

What payment methods do you accept?

We cannot accept cash or cheques, so all payments must be made by card. We accept: Visa, MasterCard, Visa Delta, Visa Debit, Switch, American Express, Solo or Electron.

Can I pay for an order with a card that's not in my name?

You can use an alternative card as long as you have the card owner's permission.

How do I check out my order?

Simply click the 'Checkout' button.

Deliveries

What happens if I miss a delivery? If you're not at home when your delivery arrives, the courier will leave a card letting you know what time they arrived,  please contact the number provided on the card.

What time is the cut off for Next Day Delivery?

If you wish to receive an order the next working day, please specify this when choosing your delivery method, and ensure you place your order before 3pm. Please also be aware our courier only ships Monday-Friday unless a Saturday Delivery is specifically requested.

Orders

Can I place my order over the phone? Yes. You can call us on 0800 999 4422.

Where can I find my order details?

You'll find an 'Orders' tab in the toolbar when you sign in to your account. There's also a 'My orders' button in the 'Welcome back' box at the top of the page. Click on either of these to view existing and previous orders.

How do I know if I placed my order correctly?

When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email containing your order details.

How can I get a refund for damaged or missing items?

If items are damaged or missing from your order, you can request a refund within 24 hours of delivery. Contact us on 0800 999 4422.

Please wait...